Here I am in New Delhi. Sitting in my room, staring at this box called TV. It was quite sometimes since I last saw a tv.
This lovely room with air-condition is courtesy of Captain Vivek of New Delhi. An air-conditioned room, after riding under the hot sun (44°c to 48°c), is a luxury. Really kind and nice of Captain Vivek to offer a place for me to stay.
My day today was spent sitting and waiting. Made some calls, still trying to sort my laptop’s in’TER’national warranty. Tired of waiting, I went to Captain Vivek’s office which is 3km away from the place I’m staying. But finding the office in New Delhi was never n easy task. Everyone I met on the road were either so eager to help without knowing where it is or just plain ignorant that they wouldn’t even blink or even turn and look at you.
At his office, Captain Vivek helped me made a call Lenovo. Same set of questions by Lenovo; why this, why that and how it got here. Even as a local, Captain Vivek couldn’t bear the waiting time. In the end, I was advised to go to nearest Lenovo office for them to have a look. That would be 24hrs after they gave me my reference number. Their office is very near, only about 50km away. Only 50km for them to have a look but then if they don’t have the parts, I can either wait or send it back home. If they do, I have to wait about 2 weeks to get it fixed. That’s the earliest, provided that I have the purchase slip, international warranty card from Lenovo Malaysia, photo ID and a whole bunch of documents that I don’t know what.
Hmm…nobody told me this, that I have to travel with my international warranty even when I have already registered it online. It’s either there’s something so wrong with Lenovo Malaysia’s system when I registered it or could be their India’s counterpart that could not capture it from Lenovo server. I don’t know why but Lenovo Malaysia DID NOT gave me an international warranty card.
Not gonna spent weeks here waiting for the laptop issue solved. I am here for THE RIDE. Lenovo Malaysia is selling me faulty stuff and not informing nor helping out on anything to get it sorted out. Anyway, Captain Vivek assigned one of his staff to assist me today. We went to Fed-Ex and shipped my laptop home. As I see it, that is the best way to sort this out the matter for now. What else can I do? I am so not going to carry around a faulty Lenovo that serve no purpose for the ride.
As I paid the bills for the shipment, I wonder when will I get it back. Is Lenovo Malaysia going to bear the cost for all the time lost or shipping with their so-called international warranty?
Frankly, I used IBM for years, I mean years in the field. It survived the war, earthquakes, floods, drops, hard and harsh condition. Never had a problem with it, not even once. Their after-sales service is good, call and ask for help, you got it. Lenovo Malaysia? It’s like looking into the eyes of Medusa, you will be cursed. That’s how bad their service is; ask for help and u shall be damned.
It’s not the product, it’s the attitude.
Am getting tired of this laptop thing and so I will be moving on with my ride tomorrow early in the morning. Am heading north, cooler and lower temperature.
Till later, have a good week people.
Sorry, no pics yet. Khodahafez.