It is sad and a tragedy that your laptop that you sold to me was faulty since the day I bought it. On my 3rd day of being the owner, I had to send it back for warranty claim.
You said sorry.
After the repair, your technical people had proudly said that it won’t be anymore problem. If it still does, I can get it fixed ANYWHERE on earth for FREE. But weeks ago, I had to ship it back to Malaysia at my own expenses because, again, it was faulty.
Again, you said sorry.
I sent it back on my own expenses and waited eagerly to get back on track with my work. But today is a total MAJOR disappointment, the laptop you sent back is badly bashed and broken.
Hello, are you sorry again?
Are you going to that it’s not your fault?
Will you ship another one to me?
If so, when and where?
Is it in London?
Is it going to be an empty laptop with just Windows OS inside?
Please know that the laptop that has been giving me problem since day one is my bread and butter. I hope you understand what I mean. I need it to put food on my table for this trip and pay for my roof over my head. Without it, I might soon have to call this ride off because I just can’t afford it anymore.
And of course, you are going to say that it’s not your fault again.
Please bear in mind too, the laptop is not just for the trip. It’s my ticket back to home too. My files are all in there. My trip files and important documents are in there. Everything related to this ride is in there; password, clearance, contact, links, copies of approval and border clearances. Basically, my whole world is in there.
In a plain five simple words, my life depends on it.
I need it urgently and it has been almost a month. Yes, I can read your thoughts, you are going to say that I should’ve backed them all up and have hard copies with me all the time. Are you asking me to print all the details of everything for 27 countries on papers and carry it with me? I am only riding a small bike not driving a truck.
It’s an opportunity lost for me all this time, so don’t let it be yours too.
Waiting here endlessly,